Job Opportunity: Account Relationship Executive

26th September 2016

We're looking to recruit someone to join our team based in Exeter as an Account Relationship Executive. The role involves helping to build relationships with our growing customer base and work with them on non-technical issues, develop better understanding of how our products & services can help them succeed, and be the customer friendly point of contact any customer would be happy to have.

The role in more detail...

You'll be working alongside the Managing Director within a new role that will be developed with your input to ensure we ultimately provide enhanced care & assistance for non-technical issues to our diverse customer base. You'll be the main point of contact for queries, incremental sales and general care and attention for customers with managed accounts. We anticipate that the role would be varied due to the variety of customer types and enquiry types they'll generate. It is expected you'll make contact with customers primarily by phone and e-mail, with some visits where required to a customer site from time to time.

It is vital to the role that you are able to communicate at different levels – you'll be speaking to decision makers and company owners and junior staff alike, as well as with people with varied technical knowledge. You'll ultimately act as the “voice of the customer” when discussing matters with our own staff to make sure that the technical support team and administrative support employees understand how we can deliver better service and resolve issues for our clients.

Accordingly, the role is intended as a mix of Customer Service, Account Management and Sales Support functions.

How to apply:

1) Ensure you've read and downloaded the Job Role information [ download ]

This tells you more about the job and some of the key requirements.

2) Make sure you're not from a recruitment agency

We aren't looking to take on any new agencies, so please don't contact us. You must be directly looking to take on a role with us.

3) Provide a covering e-mail/letter, and your current CV & other information

Prepare a covering e-mail/letter, and your CV - and make sure if you're attaching anything you send it in PDF (Adobe Acrobat) format. Also please tell us when we could reach you by phone if we wanted to discuss your application (especially if you're currently employed elsewhere so we don't call at an awkward time!).

4) Ideally... if you want the best chance of joining our team...

When you put in your application, give us information that helps us understand why you're a good fit for us - tell us more about what you can bring to the company, give us some examples of situations you've had and how you've handled them and anything that helps YOU stand out from the crowd.

5) Send it all to us

Send your CV, welcome letter, and anything else you think relevant for the job application. We'll review all sensible applications, and get in touch with you once we've had opportunity to review the application. It might take a few days or a couple of weeks depending on how many applications, so don't panic if you don't hear back immediately!

If you're e-mailing your application, please send to: jobs2016@vpwsys.net - you can also e-mail this address if you have any questions about the role.

If you want to post your application, please send to:
VPW Systems (UK) Ltd, Managing Director, 6-7 Southernhay West, Exeter, EX1 1JG