How to choose an IT Support Company
21st March 2014
OK so you're probably thinking "isn't this a little biased since you ARE an IT Support Company". Well yes - that's true enough but the principles you'll find here apply generally. If you've ended up here because you're looking for an IT Support company - especially in Devon & Somerset then of course we'd love to hear from you, but our guide is something you can read and keep, whatever you decide to do! We'll take this from the idea that you at some point bought new computers that now need a little TLC...
Computers not feeling as sprightly as they did?
Even if you recently purchased computers for your small business or home and it features the newest technology, is faster than you could have imagined, there will come a time when it will need an overhaul and a little TLC.
Typically this may include malware removal, program updates or just a general clean up if it starts to slow down. Of course you might want something more advanced - such as better ways for staff to share files, e-mail and so on, or have other issues beyond the computers themselves.
If you're not a very computer/IT literate, it might be hard for you to work out what needs doing and how to gauge whether companies offering computer support and repair services are worthy of your business. In order to avoid contacting an unworthy service which could make things worse or just waste your money, there are some things you should consider before making a decision as to which company you employ and questions you should ask:
- Has the company been trading for a long period of time - very often a companies track record can speak volumes
- Does the company have a list of references and testimonials from those who've provided positive feedback. Search to see if the company has them on its website as a quick guide, but for more reassurance look for independent reviews on other web sites. If you're looking for comprehensive Business IT Support rather than a one off fix, it's probably worth considering asking for references and speaking to other existing customers.
- Who will be undertaking the repairs to your computer? Will the company undertake the works with their own engineers or will they be using subcontractors (and if so, how do they make sure they're credible). It is important to know whether a company will send certified technicians or just any old employee to help fix your problems. The last thing you want is someone working on your machinery who isn't trained or knowledgeable!
- How much does the company charge and is there a call out fee? Ask whether the company charges for works undertaken on an hourly fee or on a per-problem basis and is there any hidden service fees of which you should be aware. There is no "wrong" way, but you should make sure you understand the costs. Any good company can help you limit your spend or advise if they can assist you within any budget you might have.
- Is the company easily accessible? The more comprehensive the support a company provides, the better position it's in to help your when problems arise. How can the company be contacted and what service levels do they provide - this is particularly important when you're considering long term contracts or hiring them to provide comprehensive IT services to you.
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In reality despite the best efforts in the world, computers are complex things. If something goes wrong, what guarantees or steps to rectify issues can and do the company undertake on works completed? Do you get a "bedding in" period for complex installations.
Does location matter?
It all depends - if you've smashed a screen on a laptop then a local IT company is going to be the most sensible choice, but if you're looking at more complex IT then the location may not be too important. Modern technology is mostly managed remotely, or for Cloud Technology services location independent. However it might be worth considering how far the company is from you - and how they can help with "on-site" needs.
And a bit about us...
You're welcome to take our guidance and use it with any supplier of course, but if you are looking for Business IT Services you might find we're a perfect match for you. We're based in Exeter, Devon and while our customers do span the country, we mostly serve customers in Devon, Somerset and Dorset. We've been around since 1998 but Ltd since 2003, our engineers have years of experience and are certified - for example as Microsoft Certified Professionals (among other things). Our support can be provided in-person, via remote support, e-mail and phone and we offer service levels and response time targets on our Committed IT Support plans.
If you're asking around and the companies you're evaluating can't answer the questions above as we've done in simple terms, you should consider again - IT increasingly matters and is critical to more and more businesses so it does pay to take the time to find the right partners for you.
Want to know more or speak to us?
Give our team a call on 01392 950 950, we'd be delighted to chat to you. Don't forget you can get an idea of our Products & Services here and get more background as well as case studies in our "About our Company" section
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