Knowledgebase & FAQs

Knowledgebase and FAQs

To help our customers get the most of the services we provide we maintain a Frequently Asked Questions section - updated regularly with information on the most common questions asked by our customers.

Jump to a Category to view the support answers in it:

Knowledgebase Categories:

Backup Services - Remote Backup for Small Business

Common queries answered for our Small Business backup services that work on your Desktop, Laptop or Server system, including how to make changes and check the service is working.
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Connectivity - Broadband Services

Troubleshooting Broadband Issues, help with connection issues or making changes to your Broadband Service
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Connectivity - Telephony (Traditional, PSTN, ISDN)


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Customer Services

Answers to queries often sent to our Customer Services Team that can help you administer your account or resolve non-technical issues
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Domain Names - Making Changes To Your Domain Names

Help with Domain Names - from changing DNS Records to transferring your name to a new owner
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Domain Names - Registering and Renewing Domains

How to register domain names, how registrations work and how to make changes to your Domain Name
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Domain Names - Transferring Domains

How to move domain names to VPW IT Services
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E-Mail Services - Bulk Messaging Services


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E-Mail Services - E-Mail Essentials Standalone Packages

Assistance on using the e-mail packages, sending e-mail and using the Web Mail service
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E-Mail Services - Fax to E-Mail (SimpleFax)

Using the SimpleFax E-Mail service, how to open faxes and troubleshooting sending issues
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E-Mail Services - Screening Services (Anti-Virus/Anti-Spam)

Making changes and adjusting your Anti-Virus and Anti-Spam Services
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General Billing and Finance

Help with common queries that our Accounts Team receive about billing - you'll find help here with how to pay, where to pay and what happens if there is a problem with payment.
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HelpDesk & Support Services

Information and Guidance on how to reach our HelpDesk and how the service works
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Hosted and Cloud Technology - Agility Desktop

Getting Started, using Agility Desktop and How to use Features
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Hosted and Cloud Technology - Agility Desktop Web Files

Assistance with the Web Files Service - how to login, information on supported devices and help with common queries and tasks.
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Hosted and Cloud Technology - Agility Mail

Help with your Hosted E-Mail Service, including Outlook, Mobile Access, using Web Mail and sharing information with your team
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Hosted and Cloud Technology - Agility Voice

Assistance with Telephony Issues for Agility Voice customers, including Handses, Phone Systems and Conferencing and using VoiceMail
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Migrated Customers - Former Lymenet/Double Design

If you were previously using Double Design or Lymenet, you'll have received a letter telling you they've closed down. We've taken on many of the former customers and now provide Web Hosting services to you.
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Pre-Paid and Committed Support Services

Information and Help to ensure you get the most from our Pre-Paid and Committed IT Support Services.
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Sales, Quotes and Proposals

Help and Answers for all the types of things we're most often asked about our quotes and proposals, including how charges work, how discounts are offered and how long our quotes are valid for
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Server Systems - Co-Located and Managed

Technical Help and Information on using our Co-Location Services
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Server Systems - Virtual (VPS) VPower Servers

How to remote access your server, make changes and take advantage of your Cloud Hosted Server systems
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Software - AVG Anti-Virus Business Editions

Queries relating to the AVG Anti-Virus Software we supply to many of our customers that commonly arise.
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Software (General) - Microsoft Office


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Web Site Hosting - Databases & SQL (Microsoft SQL)

Help using Microsoft SQL Server, understanding your Login Details and making changes to your database
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Web Site Hosting - Linux Hosting

Logging into cPanel, using WordPress and making changes to Linux Hosting Packages
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Web Site Hosting - Windows Hosting

How to upload files, configure ASP services and make changes to your Windows Hosting Packages
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Popular VPWSYS Services:

Ad-Hoc Support - Support on Demand gives you the support you need in any aspect of your IT
Backup Services - From just £8.00 a month, affordable protection against loss of data
Domain Names - We provide Domain Name services from just £9.37 + VAT