Knowledgebase & FAQs

Knowledgebase Categories:

Connectivity - Broadband Services

Troubleshooting Broadband Issues, help with connection issues or making changes to your Broadband Service
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Domain Names - Registering and Renewing Domains

How to register domain names, how registrations work and how to make changes to your Domain Name
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Domain Names - Transferring Domains

How to move domain names to VPW IT Services
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E-Mail Services - E-Mail Essentials Standalone Packages

Assistance on using the e-mail packages, sending e-mail and using the Web Mail service
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E-Mail Services - Fax to E-Mail (SimpleFax)

Using the SimpleFax E-Mail service, how to open faxes and troubleshooting sending issues
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E-Mail Services - Screening Services (Anti-Virus/Anti-Spam)

Making changes and adjusting your Anti-Virus and Anti-Spam Services
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General Billing and Finance

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HelpDesk & Support Services

Information and Guidance on how to reach our HelpDesk and how the service works
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Hosted and Cloud Technology - Agility Desktop

Getting Started, using Agility Desktop and How to use Features
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Hosted and Cloud Technology - Agility Mail

Help with your Hosted E-Mail Service, including Outlook, Mobile Access, using Web Mail and sharing information with your team
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Hosted and Cloud Technology - Agility Voice

Assistance with Telephony Issues for Agility Voice customers, including Handses, Phone Systems and Conferencing and using VoiceMail
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Migrated Customers - Former Lymenet/Double Design

If you were previously using Double Design or Lymenet, you'll have received a letter telling you they've closed down. We've taken on many of the former customers and now provide Web Hosting services to you.
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Server Systems - Co-Located and Managed

Technical Help and Information on using our Co-Location Services
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Server Systems - Virtual (VPS) VPower Servers

How to remote access your server, make changes and take advantage of your Cloud Hosted Server systems
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Web Site Hosting - Databases & SQL (Microsoft SQL)

Help using Microsoft SQL Server, understanding your Login Details and making changes to your database
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Web Site Hosting - Linux Hosting

Logging into cPanel, using WordPress and making changes to Linux Hosting Packages
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Web Site Hosting - Windows Hosting

How to upload files, configure ASP services and make changes to your Windows Hosting Packages
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