Support on Demand
Support when you need it, but no monthly fee just to have us available. That's Support on Demand, service to rely on
Many small businesses rely on IT, but cannot justify employing a full time IT administrator. Outsourcing the management of your IT and using our Support-on-Demand service provides the ideal solution.
Our easy to understand "Support on Demand" service gives you the support you need on any aspect of your IT. Working on the same principle as a 'pay-as-you-go mobile phone', you top-up your account for a number of support hours, then call upon our qualified engineers when you need them. If you don't need our help for a while, that's fine - your credit remains until you want to call on us.
We're pretty flexible too, and support is offered by phone, e-mail and emote assistance tools (we connect remotely to your computer and work on it as if we’re on-site with you). We’ll also provide on-site assistance if necessary to solve your problem (depending on your location we may charge a little differently for this - but we rarely need to visit)..
The big benefits:
- No monthly fees just to have a support contract with us using Support On Demand
- Typical Response Times are available and published via our Service Status Pages
- Perfect for businesses of any size - even micro sized or startup business
- View your usage and available Pre-Paid Support via our Customer Portal
Want to know if we support your product?
We support a huge range of products but to get an idea, why not take a look at our overview to give you an idea of the types of products we can support (but remember, we support far more than we can list here!)
Need to discuss your options with us?
Find our Contact Details here and find out how Pre-Paid Support on Demand can help your business. You don't have to be technical (but if you are that's fine too) and there is no heavy sales pitch.
Further Reading:
> Find out why you should choose Support on Demand
> Find out how the Support on Demand Service works
> Examples of the Products supported through this service.
> Return to Managed I.T. Services: Home
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VPower Server Systems
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