Enterprise Backup Services - Technical Details

Comprehensive Remote Backup Service backed by a Service Level Agreement with the ability to backup large numbers of servers running Exchange, SharePoint, SQL Server and other Systems

The Enterprise Backup Service is a highly configurable, very scalable and fully managed service. More detailed technical information can be found below. If you want to read a non-technical version, see our Non-Technical Overview.

Scale

The Enterprise Backup Platform is designed to scale - we purposely built the system to accommodate growing data storage, bandwidth demands, and large scale service deployment. The service supports multi-terabyte backup, hundreds of services per customer, and uses proven technology to operate. Our Enterprise Backup Servers are spread across multiple geographic locations and connected via a large number of different connections, all fully secured with comprehensive Firewall, Intrusion Prevention & Detection and other security technologies.

Capability

Backup Systems today need to handle the requirements of more complex applications than ever before. That's why our system supports leading enterprise applications including Microsoft Exchange Server (5.5 through 2007 plus Beta support for Exchange 2010), SQL Server (7 through 2008), and tools such as SharePoint Server and Active Directory which are used throughout enterprise businesses. We also support other non-Microsoft products including many Oracle Products, and other line of business servers. Our EBS Consultancy Services will ensure a Service Plan to suit your business is designed & executed.

The infrastructure can support real-time and continuous backup requirements for businesses that need more than the traditional "overnight" backup service. We can provide hybrid configurations where you hold the "first line" of the data at your own site on our managed appliances, with us holding the off-site copies - dramatically reducing recovery time for many typical restore scenarios, but without compromising on the ability to restore after the loss of physical sites, offering you the reassurance of having immediate access to your most recent data whatever happens.

Security

The Enterprise Backup service has security at it's heart, with connectivity being typically provided via services including Private Broadband, Leased Lines and IPSec VPN. Data transmission is via both native data encryption and/or VPN Link Security - up to AES-256 Standard (server, configuration and environment dependant). In addition, we have high standards of security for the logical, physical network, and physical building/facility security at our data centre environments.

Data security is critical to us, so we take such issues extremely seriously. We actively work to improve the standards of data security all the time, and regularly deploy further enhancements as an integral part of the service.

Monitoring and Service Levels

We know that an Enterprise Service deserves nothing less than a comprehensive Service Level Agreement, and can support both "Standard" Agreements and bespoke agreements to meet specific customer requirements in complex or unusual scenarios. Having a service level means nothing if you don't know where a problem may develop, and we have made monitoring and control of our platform central to the service. Our Monitoring Infrastructure watches the platform in real time, and ensures that we are made aware of any potential problem at the first possible opportunity, meaning we avoid many issues entirely through proactive maintenance.

Our trained engineers manage the platform, and take corrective, proactive action to ensure continued operation of the service when required. This includes 24/7/365 monitoring - with our engineers alerted via in-house monitoring screens, SMS Alerts, E-Mails and other notification technologies to issues to make sure we keep the service operational.

When required we can provide E-Mail or SMS Alerts to you for any issues affecting your service as part our most comprehensive Service Level options, making it ideal for those customers who need to provide regular reporting to senior staff or KPI compliance reasons. It can also ensure you can demonstrate meeting SLA obligations.

Fully Managed Service

Our Enterprise Backup Service is fully managed at all levels of the environment. In addition to the the more obvious need to manage the platform itself, our team actively monitors the service at customer level, managing localised issues that occur with any given server or customer site, and, depending on the service plan, either correcting issues or alerting customers to any issues they need to resolve - in many cases the service plans include mutual maintenance so we work closely to resolve issues that turn up with your existing I.T. Team or outsourced management company.

You can choose as much, or as little management of your local environment for backups as you wish, although we do strongly recommend you let us take care of everything to get the most complete, and reliable service from us thus ensuring you get the complete peace of mind you need.

Can a Small Business use this service?

Yes, we offer a "cut down" version of this service specifically tailored for growing businesses in the SME market, with particular focus on backup of "Microsoft Small Business Server (SBS)" Systems. It offers the same level of capability but with less management, reporting, and un-necessary options for that type of environment.

How much does it cost?

The Enterprise Backup Service is tailored to meet individual customers needs, with pricing depending on many factors. We actively avoid "headline" pricing so once you discuss your needs with us, we'll give you a tailored, accurate price guide.

How do I find out more, and get a quote?

To find out more on the Enterprise Backup Service, contact us today.

Further Reading:
> Remote Backup Services: Home
> Enquire about our Enterprise Backup Service or get a quote
> Need a Smaller Solution? Try our Remote Backup Services for Small Business