Frequently Asked Questions

To help our customers get the most of the services we provide we maintain a Frequently Asked Questions section - updated regularly with information on the most common questions asked by our customers.

Billing, Accounts and Finance

Questions relating to our Billing, Finance and Invoicing Services, including how to make payments, and how we handle late and missing payments from our customers.

Connectivity

If you're having trouble with our Broadband Services, or want to know how to fix and troubleshoot your issues, please take the time to review this area of our FAQs.

Database Hosting (including Shared SQL)

When you use some of our Hosting Packages that include SQL Server, this section will tell you how to access it, and how to get the most from your SQL Environment as well as help with common issues experienced.

Dedicated Hosting (including VPower, Co-Location and Managed Servers)

Information and assistance for customers with Managed Servers, plus Co-Location and our VPS (VPower) Servers, with common troubleshooting assistance.

Domain Names, Registrations, Transfers and DNS

All of the most commonly asked questions relating to our Domain Registrations, including how you Transfer Domains, Renew them and how to use or understand DNS.

E-Mail Filtering & Screening (including Anti-Virus, Anti-Spam etc)

When you're having trouble with your Anti-Virus or Anti-Spam Services for E-Mail, this section provides information on troubleshooting and guidance on how to avoid getting stuck with e-mail sending issues.

E-Mail Services (including Hosted Exchange, POP-3 etc)

For many customers, e-mail is at the centre of the services we provide, so our FAQs will help you understand and troubleshoot common issues.

Fax Services

Our Fax and Fax to E-Mail Services provide customers with an electronic faxing service. Review the Questions and common queries we get about those services and how you can get the most from them.

Web Site Hosting (Windows Essentials, Advanced, and Xi)

For customers with our Windows Hosting Services (most Pre 2010 customers, typically runnning ASP or ASP.NET etc) this section can provide information and resources for these Hosting Products..

Web Site Hosting (Linux Essentials)

For help and assistance with your Linux Essentials Web Hosting Packages (typically running PHP, mySQL etc or common blogging platforms such as WordPress), this section can help you.

HelpDesk and Support Assistance

Information and answers to common questions about our HelpDesk service, Support Contracts and how you can get the best response from us.

 

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