Knowledgebase & FAQs
General Billing and Finance
Help with common queries that our Accounts Team receive about billing - you'll find help here with how to pay, where to pay and what happens if there is a problem with payment.
Questions relating to: General Billing and Finance
Is VAT charged on our invoices and services?
How do I open and read your electronic invoices?
How do I pay for your services?
Where do I send a cheque for payment?
What are you bank details so I can pay you?
I have received an invoice but my service hasn't started yet, why?
I have received a Late Payment of Commercial Debts Invoice, why?
I have a query regarding charges on my invoice, who should I speak to?
I have a dispute, and wish to withhold my invoice, how?
I wish to give notice to terminate my service(s), how?
What happens if I don't pay my invoices on time?
Can I pay regular charges via Direct Debit?
How do I stop my Direct Debit via GoCardless with you?
I have received my renewal invoice a month early, why?
Why are your payment terms 14 days from receipt?
Can the cost of my services change during my contract term?
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