Connectivity Services
When you're having difficulty with Connectivity such as Broadband or a Leased Line provided by us, the following FAQs may help you troubleshoot and resolve common issues.
Q. How do I reset/reboot my ADSL Router?
In most cases a reboot will simply need you to turn off, or remove the power connector, from the ADSL Router. We typically have 3 styles of router. For the tall, grey routers, pull the power cable (the lowest black cable) out for 1 minute. For the small blue routers, pull the power cable (left-most black cable) out and wait 1 minute. For the grey (often VPN, Remote Backup or Appliance Models) turn the power switch to the off position for 1 minute. If the connection does not reappear afterwards, please also make sure your computer is not faulty - a reboot of the computer often cures common issues like this.
Q. Can I be alerted if my Broadband Line stops working?
You can choose to subscribe to one of our additional services, which will allow you to receive notifications by text message or e-mail alert. Please contact our Sales Team for information.
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