Frequently Asked Questions : E-Mail Services - Screening (Anti-Virus and Anti-Spam)
1. Can I have messages marked as Spam delivered to an alternative e-mail address?
2. Do I need to have a POP-3 account, or does a forwarding account work?
3. Do I still require an Anti-Virus program on my PC/network?
4. Do you add advertisements to my e-mail if I have screening?
5. Do you alter my e-mail in any way when I have screening?
6. Do you offer a 100% guarantee of no Viruses?
7. Do you offer a 100% guarantee on spam detection?
8. Do you scan mail leaving my organisation/PC?
9. How do we setup Anti-Virus and/or Anti-Spam Screening?
10. How do you determine charging?
11. I could just set up Anti-Spam on my PC, why is your service advantageous?
12. I keep getting mail which is definitely spam, but your system doesn't stop it, why?
13. I received a notification telling me that someone I don't know sent me a virus, why?
14. I subscribed to a mailing list, which I don't want to be on - why isn't this caught as spam?
15. I think an e-mail sent to me was classed as spam, but it was not - can you get it back?
16. Is your screening service compatible with my mail client?
17. What happens if an e-mail contains a virus?
18. What happens if an e-mail is classed as spam?
19. Will I need to change my mail configuration?
Related Links:
Support: Frequently Asked Questions Home