QuickTips: Helping Fix Bluescreen Crashes

25th March 2014

Does your computer suffer from regular crashes resulting in the Blue Screen error page?

There are lots of causes for this happening but the majority relate to recent hardware changes or driver issues. So when helping an engineer troubleshoot your issues what should you look for.

Blue Screens can happen at any time they are there to prevent serious damage occurring to your PC. The codes that they display i.e. STOP 0x0000000A etc. actually refer to what is causing the issue. So if you have regular occurrences try to note the first part of the stop code - this will help anyone trying to remedy the issues track down your problems easier. 

Although people joke about "Oh Windows has a Bluescreen all the time", it's actually pretty rare - particularly with more recent versions of Windows - such as Windows 7 and 8. In reality, Windows runs on millions of combinations of hardware and software, so it's actually pretty impressive how stable it is. In the vast majority of cases, the cause of the Bluescreen is not windows, but a faulty bit of hardware or software you're using with it.

That aside, here's how to find out the error so it can be more rapidly diagnosed and fixed...

Getting Access to see the Blue Screen Information

Assuming your computer is still able to start up - you might be able to help our engineers with diagnostics and fixing your computer. Computers generally only show the "bluescreen" for the minimum amount of time - long enough to log the issues, and then attempt a normal restart.

The first thing you'll want is to make it possible to "see" the error" so you can make a note. Assuming the computer is still working and will boot up for a time or after a crash:

If you are able to get this information, then make a careful note of the EXACT message, error code and so on before loggin a support case. If you can't do this or the computer won't start normally or for long enough for you to do it, then you'll need our help to get to the bottom of the issue.

Need some help?

No problem - if you're not yet a customer, just give our sales team a call on 01392 950 950 and we'll see how you can helped with your issues. If you're an existing customer, click here and find your support contact information.

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