Knowledgebase & FAQs

Knowledgebase and FAQs

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E-Mail Services - E-Mail Essentials Standalone Packages
Assistance on using the e-mail packages, sending e-mail and using the Web Mail service

What is the maximum size of e-mail I can send?

If you are able to send e-mail using our Standalone E-Mail Packages then you'll have our "Authenticated SMTP Service" or a Business Broadband Service with us.

Where this is the case, the maximum size you can send is around 45MB. However many receiving systems (eg the person you're sending to) are unable to receive messages of this size. In addition, many e-mail clients are not able to reliabily handle sending messages of this size.

We've seen issues also with most mobile phone/tablet devices - and in some cases this has caused e-mail loops.

We recommend you send e-mails that are no bigger than around 10MB.

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