Knowledgebase & FAQs

Knowledgebase and FAQs

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Connectivity - Broadband Services
Troubleshooting Broadband Issues, help with connection issues or making changes to your Broadband Service

Can I use a different router?

No, our Broadband Services are Managed and therefore we select, provide and maintain your router. In addition, our experience shows that the choice of router can affect speed, stability and overall robustness of your service. As we are committed to providing the best possible experience for a given line, being able to control the router choice is critical to that.

If you think you need a different router due to a need for specific functionality, please speak to our team so we can discuss this with you.

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