Knowledgebase & FAQs

Knowledgebase and FAQs

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Connectivity - Broadband Services
Troubleshooting Broadband Issues, help with connection issues or making changes to your Broadband Service

How do I reset/reboot my ADSL Router?

In most cases a reboot will simply need you to turn off, or remove the power connector, from the ADSL Router.

We typically have 3 styles of router. For the tall, grey routers, pull the power cable (the lowest black cable) out for 1 minute. For the small blue routers, pull the power cable (left-most black cable) out and wait 1 minute.

For the grey (often VPN, Remote Backup or Appliance Models) turn the power switch to the off position for 1 minute. If the connection does not reappear afterwards, please also make sure your computer is not faulty - a reboot of the computer often cures common issues like this.

If this does not resolve your issue or you have a different type of router from us, please contact our support team who can provide guidance.

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