Knowledgebase & FAQs

Knowledgebase and FAQs

    << Back to FAQs in this Category

HelpDesk & Support Services
Information and Guidance on how to reach our HelpDesk and how the service works

I have an Extended Hours Support arrangement, who do I call?

If you have taken a Pre-Paid or Committed Support Plan and added an Extended Hours Agreement, you'll have 2 different numbers for support.

The first number is used during normal Office Hours and provides full support for all aspects of your service.

The second nmber is used during "Out of Hours" times - these will vary by your agreement but can include 24/7/365 service. Generally this will cover critical service issues for your services with us, unless otherwise agreed. We recommend reviewing your Extended Hours Agreement for more detailed information.

<< Back to FAQs in this Category


IT Survey & Challenge Quiz!IT Survey & Challenge Quiz!

Are you getting the best out of your IT?

Take the Quiz

Popular VPWSYS Services:

Ad-Hoc Support - Support on Demand gives you the support you need in any aspect of your IT
Backup Services - From just £8.00 a month, affordable protection against loss of data
Domain Names - We provide Domain Name services from just £9.37 + VAT