Knowledgebase & FAQs

Knowledgebase and FAQs

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General Billing and Finance
Help with common queries that our Accounts Team receive about billing - you'll find help here with how to pay, where to pay and what happens if there is a problem with payment.

How do I stop my Direct Debit via GoCardless with you?

If you've opted to pay us via a regular Direct Debit via our partners at GoCardless, you'll need to log in to your account at and cancel the payment. Alternatively you can contact your Bank and cancel the Direct Debit.

We regret that we are unable to cancel your recurring payments at our end (you've setup a recurring payment authorisation). Please refer queries about this to who are the payment provider.

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