Knowledgebase & FAQs

Knowledgebase and FAQs

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General Billing and Finance
Help with common queries that our Accounts Team receive about billing - you'll find help here with how to pay, where to pay and what happens if there is a problem with payment.

Is VAT charged on our invoices and services?

Yes, as a company registered in England & Wales, we are obliged to do so. We charge VAT in accordance with current regulations - currently 20% (last updated: March 2012).

Some exceptional charges such as "Late Payment of Commercial Debts" fees are VAT-free. For non-UK customers, VAT may not always be payable, and we recommend you contact us if you believe that VAT is not applicable. Our VAT registration details are available on our Legal Information pages.

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