Knowledgebase & FAQs

Knowledgebase and FAQs

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General Billing and Finance
Help with common queries that our Accounts Team receive about billing - you'll find help here with how to pay, where to pay and what happens if there is a problem with payment.

I have received an invoice but my service hasn't started yet, why?

When you take one of our services, we'll begin the order process as quickly as we can. As part of our terms, we require payment in advance for many of our services - this lets us keep prices lower and avoids problems later on for both parties.

As a result you'll normally receive an invoice fairly soon after you agree to take a service. Please make payment promptly to avoid delaying the setup of your service(s). Sometimes we will not begin processing your order until payment has been received, especially where we have to agree terms with third parties for services.

If your first invoice includes "quarterly" charges, don't worry, we'll adjust the actual start date for the period you've paid for to match the ACTUAL start date of your services so you won't lose out.

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