Knowledgebase & FAQs

Knowledgebase and FAQs

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General Billing and Finance
Help with common queries that our Accounts Team receive about billing - you'll find help here with how to pay, where to pay and what happens if there is a problem with payment.

I have a query regarding charges on my invoice, who should I speak to?

We recommend you speak with our Accounts Team who would be happy to assist you in the first instance.

You may also find useful information in your Welcome Pack - partcularly if your query is about a firsrt bill, new charges following an upgrade or where you've cancelled a service with us.

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