Knowledgebase & FAQs

Knowledgebase and FAQs

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Backup Services - Remote Backup for Small Business
Common queries answered for our Small Business backup services that work on your Desktop, Laptop or Server system, including how to make changes and check the service is working.

How do I retrieve my data if I lose it?

We recommend contacting our Support Team in the first instance and arranging a Managed Restore. This is a chargeable service, but our experience shows that customers often overwrite additional files or struggle to get the restore process right without assistance - particularly if restoring more complicated systems such as Exchange and SQL Server.

If you wish to do this yourself, please refer to the "Restoring Your Data" section of the Remote Backup for Small Business Guide you were sent when you first signed up.

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