Knowledgebase & FAQs

Knowledgebase and FAQs

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Backup Services - Remote Backup for Small Business
Common queries answered for our Small Business backup services that work on your Desktop, Laptop or Server system, including how to make changes and check the service is working.

How do I create Encryption Recovery Keys?

If you have lost your Recovery Keys, but your computer/server is still operational, we can make a new set for you. Contact our Support Team who can provide assistance on this.

If you have not stored your Remote Backup Keys OR taken advantage of our key Escrow service where we'll hold a copy safely for you and the computer/server you had backups on has been lost, we are unlikely to be able to help you recover your data. It is VITAL you store your encryption keys.

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