Knowledgebase & FAQs

Knowledgebase and FAQs

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Hosted and Cloud Technology - Agility Voice
Assistance with Telephony Issues for Agility Voice customers, including Handses, Phone Systems and Conferencing and using VoiceMail

I cannot transfer a call, why?

In most cases where customers log this issue, it will be because they are mistakenly entering the wrong extension number.

For example, adding a "9" as you would for an external call, or using less than the 5 digit extension number configured.

If you're not sure how to transfer calls correctly, your Agility Voice user guide has a section on call transfers, and our Support Team can help you.

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