Knowledgebase & FAQs

Why do you need payment before you'll progress my order?

Our standard payment terms for the majority of our services are "Payment in Advance". This helps us keep our pricing down, and is in line with the practices of many other suppliers who require you to pay for things before they'll be given to you.

When your order is placed, we'll generate an invoice to you, which will be sent to the relevant contact with "Receive Invoices" permissions (if you're the only contact, then you!). Our full payment information is included with our invoices.

At our sole discretion, we may sometimes move an order forward before we receive payment from you. It is more likely to be the case if your payment history with us is good (or in other words, you pay us promptly).

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