Knowledgebase & FAQs

Knowledgebase and FAQs

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Hosted and Cloud Technology - Agility Desktop Web Files
Assistance with the Web Files Service - how to login, information on supported devices and help with common queries and tasks.

I use Web Files via a Mapped Drive, but performance is really slow?

The speed of access depends on your Internet Connection as it relies on this to connect to the Agility Desktop Web Files Cloud Storage, so it won't be as fast as accessing a hard disc on your local computer.

However, sometimes poor performance is caused by a setting in Internet Explorer. You can easily test this - just go into Internet Explorer, go to Tools > Internet Options (for IE9, click the settings icon in the top right corner instead of Tools), click the Connection Tab, and click "LAN Settings". Uncheck the "Automatically detect my settings" - and click OK/close Internet Explorer.

...performance should now be considerably better!

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