Knowledgebase & FAQs

What FTP Software should I use?

We don't specify any particular FTP Package - most standards compliant products should work just fine.

For Windows Users, FTP Voyager is a good example of a paid for product that works well and has a large number of features you can take advantage of. For free, there is the popular FileZilla client, although we advise caution when downloading it as unless you choose custom installations and are careful, you'll get a load of other rubbish installed you won't want.

For Mac Users, Filezilla is also available for OS X - as long as you have OS X 10.7 or higher.

ALL USERS: Please note that you should ensure you don't make more than 6 simultaneous connections to an FTP host on our network - most software does less than this, but with FileZilla in particular, it is an option you can configure in the "Transfer Settings" for the FTP Login. With our Linux Packages this is particularly important, because if you do hit the limit, you'll be temporarily barrred - entirely - from the server for a period of time - this means you won't be able to access web sites, e-mail or even the control panel for a while.

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