Knowledgebase & FAQs

Knowledgebase and FAQs

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Domain Names - Registering and Renewing Domains
How to register domain names, how registrations work and how to make changes to your Domain Name

My Web Hosting package is supposed to include a domain name, but I'm billed, why?

Our Bundled billing option was only available where the domain name and hosting package are initially purchased together. This option is not available for transfers or where the domain was registered at a different time. In some cases your account can be converted by asking us to synchronise your billing dates.

Additionally, most packages only included Domain Name Registration in the first year of purchase.

In 2014, we stopped providing bundled packages, and in 2015, all customers on a legacy package will be migrated so this will no longer be possible.

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