Knowledgebase & FAQs

Knowledgebase and FAQs

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E-Mail Services - Fax to E-Mail (SimpleFax)
Using the SimpleFax E-Mail service, how to open faxes and troubleshooting sending issues

When I send a fax, I am told I am not authorised, why?

The ability to send a fax is restricted by you using a designated E-Mail Address to send the message - if you are not using that E-Mail Address, you will be unable to send faxes. You would also get this message if you have our SimpleFax Receive service, and not the SimpleFax Send or Complete services

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