Knowledgebase & FAQs

Knowledgebase and FAQs

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Hosted and Cloud Technology - Agility Mail
Help with your Hosted E-Mail Service, including Outlook, Mobile Access, using Web Mail and sharing information with your team

How do I remove an old contact from Outlook Autocomplete?

By default, Outlook "learns" or "remembers" addresses and people that you have sent messages to which allows it to "autocomplete" entries for you when you next start typing the name or e-mail address in the TO/CC/BCC fields.

This is generally quite useful, but sometimes you might want to change this or remove an entry - perhaps you have typo'd a wrong address previously, don't need a contact or you have an out of date contact stored.

You can remove them as follows:

1. Start typing the name until the "drop down" of choices appears
2. Select the unwanted name or email address by using the UP ARROW or DOWN ARROW key.
3. Click Delete command or press DELETE.

If you want to remove your entire Autocomplete list:

1. Click the File tab.

2. Click Options.
3. Click Mail.
4. Under Send messages, click Empty Auto-Complete List.

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