Knowledgebase & FAQs

Knowledgebase and FAQs

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Hosted and Cloud Technology - Agility Mail
Help with your Hosted E-Mail Service, including Outlook, Mobile Access, using Web Mail and sharing information with your team

I'm using Outlook 2010 and it keeps opening in Safe Mode, Reading Pane won't stay, and Images won't load etc

A Microsoft Update for Outlook 2010 released in December 2010 when applied is causing problems for some customers using Agility Mail.

Symptoms include:

- Outlook will open in "Safe Mode" only

- The "Reading Pane" may not work or persist when you enable it

- Viewing/Downloading Images won't work reliably from e-mail messages

This applies where your PC has update KB3114409, which causes the issue. You can remove this update to help resolve it, or contact our Support Team for assistance.

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