Knowledgebase & FAQs
E-Mail Services - Screening Services (Anti-Virus/Anti-Spam)
Making changes and adjusting your Anti-Virus and Anti-Spam Services
Questions relating to: E-Mail Services - Screening Services (Anti-Virus/Anti-Spam)
Do you notify the sender if the message they send contains a Virus?
How can I receive copies of e-mails you restrict as being spam?
I believe I have received a virus but I thought you stopped them?
Can I whitelist an e-mail address or domain name that is being incorrectly stopped by the Anti-Spam service?
Can I whitelist e-mail from a particular IP Address?
How do I view the message headers from an email I've received?
I'm receiving lots of messages from mailing lists, why aren't these being stopped as Spam?
I have the Premium Anti-Virus/Anti-Spam Service, can I use your Redirection Service?
I'm receiving e-mails from companies I no longer want to get, what can I do?
I want to receive copies of any messages you block so I can review them, how?
Spam messages appear to be coming from my address. How do I stop them?
I've received an alert telling me you've removed part of my message, why?
How do you decide if something is spam and categorise it?
Why do I receive messages that contained malicious content with that content removed?
How can I receive copies of e-mails blocked as virus infected?
I’m receiving spam messages with subjects beginning ***VPW-CS***, ***VPW-SUS*** or ***VPW-BULK***, why?
Do you prevent certain file types from being transmitted?
I've received an email saying my email / computer has been hacked and demanding payment
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